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FAQ's

FAQ's

How can I tell which way the pool faces ?

On every listing look at the icon strip under the photos where you will see a pool icon showing the compass heading of the pool deck - this is accurate based on Google mapping.

Represents a SOUTH facing pool and represents a NORTH EAST facing pool

Will the pool deck get plenty of sun ?

The sun rises in the East, tracks towards the south and sets in the West - this means that in the cooler months when the sun is lower in the sky, a double storey home with an East facing pool will get direct sun in the morning, but as the sun tracks around during the day, an ever increasing shadow will appear on the pool deck. If the villa is single storey and/or the pool deck is extended, this should extend the length of day you will get sun on the deck. A northerly facing pool deck will get sun from the right in the morning and from the left in the late afternoon and as long as the pool is extended and/or the home is single storey, you will still get sun on the extremities of the pool deck. For the best situation in the cooler months is to select a Southerly facing pool deck which will ensure maximum sun on the deck. In the summer months, the sun is so high in the sky due to Florida being so close to the equator, that the direction the pool faces is of little relevance.

Do I need pool heating ?

Pool heating is only really necessary between the months of October to April inclusive when you may find the pool water cooler than you would be comfortable with. Obviously the water would be very cold in the winter months and you also have to consider what the air temperature would be like when you get out of the heated pool and you are wet - you will be diving for towels and dressing gowns ASAP. To retain the heat in a heated pool, the owner will provide a floating insulated pool blacket which is placed over the pool to prevent heat loss from the water and to help the pool heater maintain a comfortable temperature. If left off when you are not using the pool, the pool heater may struggle to maintain the desired water temperature as heat loss will be high if the air temperature is low, resulting in you not enjoying the benefit of pool heating.

Why can't I see the address of the vacation home ?

For security purposes, we do not publish the physical address of any of our vacation homes as we do display the availability calendars for each home, so if we did display the addresses of each home, we would be giving any criminally minded person all the information they need to know when a property is empty. If you would like to know the address of a particular home or homes, please email us and we will happily provide the information to you.

We are a large group and would like to rent 2 or more homes close together - how do we do this ?

Through our unique Multiple Villa Search Facility, we can even accommodate for large group bookings with multiple Orlando villa rental homes - many even being next door or very close to each other. This unique search facility is ideal for a large group who can now all stay close to each other in 2 or more villas without any hassle - we make it very easy !! Simply search for the number of homes you require, how close you want them to be to each other and our search results will provide a list of all available groups of villas which match your search request.

Can I trust that when I book a home through your website that I am not being scammed ?

We have been providing quality vacation homes for rent since 2002 and have 100% satisfied clients. We take great care to ensure that every owner and their rental homes listed on our website is first fully vetted and checked before being added to the website. This ensures that when we can offer the home we can be 100% confident that our clients will not be disappointed and will have their holiday of a lifetime. We have numerous guest reviews from past clients, many of which repeat book through our website. We pride ourselves in offering our clients the best service possible and are always available if a client needs an help or has any questions - you wont find that level of service with many of the other large booking websites.

Can I pay with a Credit Card as I don't feel safe paying by bank transfer or check

We offer a secure payment facility where with the majority of our homes you can pay through the secure Stripe Credit Card Payment facility. Failing that, the rest of the owners who are not signed up to Stripe, offer a secure PayPal facility to enable you to pay them by credit card through the website. Some of our homes the owner has set it up that their management company will contact you to request your credit card details - in this case you will find this mentioned in their full description on the repective listing.

How do I pay the owner for the rental of their home ?

Payment is very simple - you can either pay by check, bank transfer or debit/credit card. Most owners can accept payment by debit or credit card directly through the website using Stripe or PayPal's secure card payment portal or through their management company's secure credit card payment facility. When booking a villa, if you are booking more than 10 weeks in advance you will only have to pay a 25% deposit to secure the booking with the balance payable 10 weeks before. If less than 10 weeks, the full balance is payable. If an owner accepts payment by debit/credit card (note credit card icon under photos) you will be given the option to pay by this method during the booking process - all you need to do is tick the relevant box in the booking form and after you submit the booking form, you will be taken to a secure payment screen where you can select to securely pay by card and enter your details. If an owner does not offer this facility, you will receive payment instructions from the owner once they reply to your online booking by email.

What do I do if I have a problem with the villa I have rented ?

All owners employ friendly and easily contactable management companies who are onhand to deal with any problems quickly and efficiently. In your information pack provided by the owner in the home will be the contact details of their management company should you need to contact them. Please do not hesitate to contact them if you have a problem or emergency - they are paid by the owner to be available to help you. Obviously if your problem is not an emergency, please do not call the management conpany out of hours as this could result in a call-out charge. Please call the next day after 8am and you will be responded to ASAP.

What if I need to cancel my booking, what is the cancellation policy ?

You can see the cancellation policy by reading our easy to read Terms & Conditions of Rental by clicking on Terms & Conditions